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Tips for Reopening Your Practice Amid the COVID-19 Pandemic

Posted by 99 MGMT on May 29, 2020 8:40:30 AM

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Texas, like many other states, is opening its doors back up following the COVID-19 pandemic response. However, there are still certain measures medical practices should be taking to ensure the safety of their employees as well as the patients they care for.

Here’s our tips for how to navigate the different stages of reopening a medical practice after the pandemic shutdown.

Prior to Appointments

  • Request that patients scheduled for physicals/routine checkups reschedule if they show signs of a respiratory infection when they are slated to come in
  • Use triage protocol to determine if patients scheduled for appointments for respiratory infections need to come into the office or if they can be cared for remotely
    • Have them call the office to inform workers of their respiratory symptoms beforehand on the day they are supposed to come in if you determine they require an in-person visit
  • Require patients to follow CDC protocol and keep themselves and others safe by wearing personal protective equipment (PPE) before and during appointments

During Visits

  • Post signage explaining proper PPE/hygiene etiquette 
    • How to sneeze/blow nose safely + disposal and hand washing
  • Provide appropriate PPE/hygiene supplies for patients to use in-office
    • Hand sanitizer, tissues, no-touch disposal bins
  • Install physical barriers at reception to protect patients and employees
  • Prioritize triage for patients with COVID-19 or other respiratory illnesses
  • Ensure triage personnel have adequate PPE/hygiene supplies for respiratory patients
  • Check patient history of respiratory illness, contact source/recent travel history
  • Isolate respiratory patients in a separated, closed-door exam room
    • If an exam room isn’t available, take them somewhere else well-ventilated where they can remain 6ft. away from other patients/employees
    • Or allow them to wait in their cars until you are ready to see them
  • Determine the trajectory of their symptoms, monitor and evaluate all fevers/respiratory symptoms among patients
    • Place anyone with suspicious symptoms on appropriate transmission-based precautions

Other Considerations

  • Cancel group healthcare activities (group therapy, etc.)
  • Postpone elective procedures, surgeries, and non-urgent outpatient visits
  • Remain proactive about keeping your inventory of PPE/hygiene supplies stocked
    • Take care to order more before you run out

For more information on navigating your medical practice in the uncertain times we’re living in, check out our blog!

Topics: Practice Management