A Decade in Excellence: Celebrating Private Practice Growth & Partnership

Addison Internal Medicine has spent a decade working toward what it is today: a premier destination for advanced primary medical care. The practice has achieved success in quality of care provided, patient satisfaction, and has shown the ability to adapt and grow with the community’s evolving needs. 

As they celebrate their 10th anniversary, physician owners, Dr. J. Shaun Murphy, Dr. Tri T. Nguyen, and Dr. Quynh Ton-That look back on their efforts and the things they have accomplished. 

Addison Internal Medicine was established with a clear mission in mind: to provide comprehensive, individualized healthcare services to a diverse range of patients, spanning in age from 16 to 106. As the practice celebrates a decade of care and long term patient relationships, their success can be attributed to the high standards of excellence set and achieved by the team as a whole. 

"The care we provide is very comprehensive and individualized," says Dr. Murphy. "Our patients often compliment the practice and how everything runs so smoothly. We have built a culture of excellence, and it reflects in the health and satisfaction of our patients."

The Addison Internal Medicine team consists of four internists, five physician assistants, one nurse practitioner, and over twenty medical assistants. Together, they ensure that the practice runs seamlessly, delivering a level of care that has become synonymous with Addison Internal Medicine.

As their practice has expanded, their team has evolved to meet the changing needs of their patients. They've broadened their services and expertise, welcoming a nutritionist and a dietitian to enhance their offerings. This diverse group of medical professionals works together seamlessly, aiming to provide patients with a comprehensive and holistic approach to healthcare. Thanks to their combined expertise, Addison Internal Medicine has become a trusted healthcare provider in the Dallas community.

Patient-Centered Care: A Medical Practice’s Path to Success

At the core of Addison Internal Medicine's success lies its dedication to patient-centered care. The practice takes pride in offering same- and next-day appointments to ensure patients receive timely care when they need it most. But it's not just about convenience; it's about cultivating lasting relationships built on trust, compassion, and a commitment to overall well-being.

The physicians at Addison Internal Medicine go beyond simply practicing medicine. They take the time to understand each patient's unique medical history, listen attentively to their health concerns, and provide personalized care that ensures the best possible diagnoses, recommendations, and medical solutions. This approach is not only medically effective but also emotionally fulfilling for both patients and their healthcare providers.

Noteworthy Milestone: A State-of-the-Art Facility

Addison Internal Medicine recently relocated to a new, state-of-the-art facility at 16980 Dallas Pkwy, Suite 110, Dallas, TX 75248. This move signifies their commitment to providing comprehensive care under one roof and making healthcare more accessible and convenient for their patients.

The new facility boasts on-site lab and x-ray services, which enable quicker diagnosis and treatment. This not only saves valuable time for patients but also enhances the coordination of care among patients’ healthcare team. The expanded location accommodates both the growing team of healthcare providers at Addison Internal Medicine and their increasing patient base, a clear indication of their commitment to the community's well-being and patient satisfaction.

"Our success would not have been possible without the trust and support of our patients and the community," Dr. Ton-That remarks. "We are deeply thankful for the opportunity to provide care and make a difference in the lives of so many."

A Key Partnership: Practice Management Agency & Privately-Owned Medical Practice

Throughout some of the biggest challenges and pivotal steps for Addison Internal Medicine, 99MGMT has provided support and experience to smooth the transition. The practice at one point faced the aftermath of an ice storm that caused flooding at its Carrollton office. When rebuilding was deemed costly, the adjustment to a single location was streamlined by 99MGMT Operations and Marketing teams. 

During COVID-19, the transition to telehealth seemed overwhelming. With 99MGMT’s support, the transition to virtual visits proceeded efficiently during an unprecedented and stressful time. Addison Internal Medicine’s healthcare providers were able to offer care when patients needed it most. 99MGMT delivered timely solutions to technical issues, troubleshooting connectivity, and interface obstacles to ensure successful implementation and patient access. 

The Dallas-based healthcare management agency also facilitates social media pages and online reputation management for the practice. This aids in efficient patient communication and marketing efforts, as well as establishing and maintaining a positive online presence for Addison Internal Medicine. 

Over the years, the primary care practice has celebrated its continued success with several new hires, all recruited, onboarded, and trained on-site by 99MGMT staff. Likewise, the decision to move to the current location meant finding a suitable facility - and 99MGMT was there to handle the scouting process, negotiate the lease agreement, develop the office buildout plan, and schedule and execute the practice’s move. 

Weather events, a pandemic, and all aspects of Addison Internal Medicine’s day-to-day operations could have thrown a wrench into the medical practice’s growth and success over the last decade. However, the decision to partner with an experienced medical practice management agency made Addison Internal Medicine’s continued growth an undisputed success.