Job Title

Medical Front Office Receptionist

Job ID



Frisco,  TX 75035



Summary Description: The Medical Front Office Receptionist greets patients and manages flow of visitors into the office while maintaining efficiency in a fast-paced environment and providing quality customer service to all patients.

Essential Functions: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Greets and check-in patients.
  • Schedules and reschedules appointments.
  • Screens calls with extensive phone volume.
  • Notifies medical staff of patients’ arrival.
  • Assists patients and family with instructions, directions, and information.
  • Directs phone calls and/or leaves messages for very busy medical staff in EMR system.
  • Obtain sufficient information for billing: photo id, insurance card, and other medically necessary information to file claims.
  • Collects on patient balances and receives co-pays.
  • Attends required meetings and participates in training programs as required.
  • Understands and adheres to HIPAA policies, procedures and regulations to ensure and maintain patient confidentiality.
  • Assists with miscellaneous office duties as needed.


  • High School diploma or equivalency required.
  • At least 3 years Electronic Medical Record/Patient Scheduling systems experience.
  • Experience in pain management practice preferred but not required.

Job Requirements:

  • Understanding of insurance verification and copays required.
  • Knowledge of various medical insurance plans; including co-insurance, deductibles, and out-of-pocket.
  • Ability to solve problems possesses sound and accurate judgment.
  • Ability to set priorities and handle demanding schedules.Computer Skills:
  • Microsoft Office Suite.
  • Electronic Medical Record/Patient Scheduling systems.

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